FAQs

1. How can I contact you?

You can contact us by sending an email to australavia@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations around the world. We work with trusted suppliers and manufacturers to ensure timely delivery and high-quality products.

3. Do you offer a refund policy?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item.

4. How do I request a refund?

To request a refund, please contact us at australavia@gmail.com and provide your order details. We will guide you through the refund process.

5. What items are eligible for a refund?

Most of our products are eligible for a refund. However, certain items cannot be returned, such as perishable goods, custom products, and personal care goods. Please contact us if you have any questions about the eligibility of your item.

6. Can I exchange a product?

Yes, you can exchange a product. The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

8. What if more than 15 business days have passed and I haven't received my refund?

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at australavia@gmail.com. We will investigate the issue and assist you further.

9. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. We strive to provide accurate shipping estimates during the checkout process.

10. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.